Sales Strategy & Customer Success
Understand customer needs, run a clear and ethical sales process, onboard new customers well and keep them successful.
- Planned 21 days
- About 1 h per day
- 6 planned modules
This course is in development and not yet available for purchase. The planned curriculum below is a draft and may change before launch.
Overview
A short course of about three weeks at an hour a day. You learn customer discovery, sales pipeline stages, qualification and needs analysis, demonstrations and proposals, handling objections and negotiating fairly, onboarding new customers, retention and relationship management, the metrics sales and customer-success teams use, and ethical sales practice. The project is a sample sales process and customer onboarding plan for a fictional product.
What you will be able to do
- Run customer discovery and qualify opportunities
- Define a sales pipeline with clear stages
- Prepare demonstrations and proposals that show value
- Handle objections honestly and negotiate fairly
- Plan onboarding that reaches first value quickly
- Track retention and customer health ethically
Before you start
- Comfortable with everyday business communication
Planned curriculum
A draft outline of the modules being written. Lessons are not available yet, and the outline may change after expert review.
Availability
This course is not on sale yet. It becomes available only after its lessons, assessments and resources pass Yumeora's review. When published, it is planned to be included in Yumeora All-Access.